Free shipping on orders over ₹499

Buyer Policy

1. Buyer Eligibility

By placing an order on Favescart, buyers confirm that they are at least 18 years of age, or using the platform under the supervision of a parent/guardian. Buyers must ensure that the information they provide, including name, address, and payment details, is accurate and up to date.

2. Order Placement & Confirmation

Buyers are responsible for reviewing product details, prices, shipping charges, and delivery timelines before confirming an order. Once an order is placed, it is considered a legal commitment to purchase the selected product(s) in accordance with our Terms & Conditions.

3. Payments & Charges

All payments must be made through the approved payment methods displayed at checkout. Buyers agree to pay the full amount, including applicable taxes, delivery charges, and additional fees if any. Orders may be cancelled if payments are incomplete or fraudulent activity is detected.

4. Delivery & Address Accuracy

Buyers are responsible for providing a complete and correct shipping address. If an order fails to deliver due to incorrect or incomplete details, additional shipping fees may apply for re-delivery. Buyers must ensure they are available to receive the package at the delivery time notified.

5. Cancellations

Buyers may request cancellations in line with our Cancellation Policy. Cancellations after dispatch are not permitted, and such cases must follow the Refund & Return Policy.

6. Returns & Refunds

Returns and refunds are subject to eligibility criteria outlined in our Refund & Return Policy. Buyers must provide proof (such as photos or videos) within the stipulated timeframes to qualify for refunds or replacements. Misuse of the return/refund process (such as filing false claims) is prohibited and may result in account restrictions.

7. Buyer Responsibilities

  • Ensure accurate personal and delivery details when placing an order.
  • Use the platform only for lawful purchases and personal consumption.
  • Do not misuse promotional offers, coupons, or discounts in bad faith.
  • Respect communication guidelines when interacting with sellers or support teams.

8. Prohibited Activities

Buyers must not engage in fraudulent orders, chargeback abuse, harassment of sellers, or use of the platform for resale without authorization. Violations may lead to suspension of access, order cancellations, and possible legal action under applicable Indian laws.

9. Buyer Rights

Favescart ensures that buyers are protected under fair trade practices. Buyers are entitled to receive products that match their descriptions, fair grievance redressal, and transparent refund processes. Our support team works actively to safeguard buyer interests in disputes.

10. Amendments

This Buyer Policy may be updated periodically to reflect changes in laws, consumer rights, or platform improvements. Buyers are encouraged to review policies regularly to stay informed about their rights and responsibilities.