Shipping & Delivery Policy

Effective Date: August 26, 2025

Delivery Timelines

Orders within Tamil Nadu are generally delivered within 3–4 business days, whereas deliveries outside Tamil Nadu take 5–7 business days. These timelines exclude weekends and government-declared holidays.

Shipping Charges

Shipping charges are kept transparent. Deliveries within Tamil Nadu carry a nominal fee of ₹50, while those outside the state are charged ₹100. Orders with a subtotal above ₹499 qualify for free shipping.

Dispatch & Packaging

Sellers are mandated to dispatch orders within 24–36 hours of payment confirmation. Secure packaging is mandatory. Favescart reserves the right to hold settlements if a seller fails to comply with these standards.

Tracking & Notifications

We provide step-by-step updates on order status including stages like 'Order Placed', 'Accepted', 'Packed', and 'Out for Delivery'. Once dispatched, customers receive a live tracking link integrated with trackcourier.io. Notifications are shared via email and WhatsApp.

Failed Deliveries & Address Issues

If delivery fails due to customer unavailability after multiple attempts, the order is returned to the seller. For prepaid orders, refunds are processed after deducting both-way delivery costs plus a ₹30 handling fee. If the address provided is incorrect, re-attempts can be arranged once corrected, but delivery charges must be borne by the customer.

Special Circumstances & Liability

Favescart is not liable for delays arising from strikes, natural disasters, or courier-level disruptions. Parcels lost or damaged in transit are covered under our Refund & Return Policy. Currently, Favescart does not support international shipping.