Privacy Policy

Effective Date: August 26, 2025

At Favescart, we are committed to protecting your personal data in line with the Information Technology Act, 2000, and principles of data protection similar to those in the GDPR, emphasizing transparency, security, and user control.

1. Scope

This policy applies to buyers, sellers, and visitors who use our website, apps, or services offered under the Favescart brand.

2. Data We Collect

Buyers

Name, mobile number, shipping address, and optional email during checkout.
Addresses may be temporarily stored in browser local storage, which you can clear anytime.
Order details such as products purchased, order value, and timestamps.

Sellers

Registration details including name, email, mobile number, business details, Government ID proof, tax information, and bank details for payouts.
Account data such as product listings, pricing, and uploaded media.
Communications and activity data for support, compliance, and marketing preferences (opt-in/opt-out).

3. How We Use Your Data

To process and fulfill orders, including delivery coordination.
To provide customer support and resolve disputes.
To enable seller operations including account management and payouts.
To improve our services, analyze usage, and develop new features.
To send marketing communications with clear opt-out options.
To comply with laws, prevent fraud, and enforce platform policies.

4. Payments

We do not store your payment details. Current transactions may be handled via manual UPI transfers. Future payment gateway integrations will handle sensitive payment information directly, while we may receive confirmation tokens for order processing.

5. Sharing & Disclosures

With couriers for delivery (limited to name, contact, and address).
With service providers for hosting, analytics, communications, and support—under confidentiality obligations.
With regulators or authorities when required by law.
We never sell your personal data.

6. Data Retention

Order history is retained permanently for analytics and compliance.
Cancelled orders are flagged but not deleted to study trends.
Seller records are stored as long as legally necessary for taxation and payouts.
Local storage data remains until you clear it.

7. Your Rights

Access and obtain a copy of your data.
Correct inaccurate or incomplete information.
Request deletion of your personal data (except records needed for compliance or analytics).
Restrict or object to processing in certain cases.
Opt out of marketing communications at any time.

To exercise these rights, contact us at support@favescart.com. Sellers can also manage their data directly through their panels.

8. Security

We use encryption, access controls, audits, and monitoring to secure personal data. In the event of a breach affecting your data, we will notify you and relevant authorities as required by law.

9. WhatsApp Communication

WhatsApp order updates are optional and contain only necessary details. You may opt out anytime.

10. Children’s Privacy

Our services are not intended for children who cannot legally enter contracts. We do not knowingly collect children’s personal data without appropriate consent.

11. International Transfers

If data is processed or stored outside India, we ensure compliance with applicable laws and adopt safeguards to protect your rights.

12. Changes to this Policy

We may update this Privacy Policy to reflect new practices or legal requirements. Updates will be posted here with a revised effective date. Continued use of our platform constitutes consent to the updated policy.

13. Contact

For questions, requests, or complaints about this Privacy Policy, contact us at support@favescart.com.