Refund & Return Policy

Eligible Cases

Refunds and returns apply to defective, damaged, or wrong products. Hygiene-based and perishable items are generally excluded unless a clear fault is identified.

Process for Raising a Request

Requests must be raised within 48 hours of delivery with evidence such as an unboxing video and photos. Evidence is compared with seller-provided pre-dispatch proofs.

Return Logistics

Customers currently self-ship returns back to the seller. Once seller verifies receipt, refunds or replacements are initiated. Customers are reimbursed for 75% of courier expenses after verification.

Replacements and Repairs

If a defective product cannot be repaired, sellers must provide a replacement of the same or similar product. Wrong deliveries are replaced at no additional cost to the customer.

Warranty Claims

Warranty claims can be raised anytime within the warranty period from the dispatch date. Sellers handle claims via repair, replacement, or partial refund depending on the case.

Exclusions and Deductions

Refund amounts may be adjusted for cancellations after payment, failed deliveries due to incorrect addresses, and two-way courier charges where applicable.

Processing Timelines

Currently, refunds are processed manually within 2–3 business days via UPI. With future payment gateway integration, automated refunds will follow standard timelines of 5–7 business days.